Privacy policy
Effective Date: 5/16/2025
Castillito del Caribe (“we,” “our,” “us”) values your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information, including in relation to text or SMS communications. By using our services or visiting our website (castillitocaribe.com), you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: Includes your name, email address, phone number, billing details, and other information provided when you book a rental, use our contact forms, or subscribe to our SMS communications.
Communication Preferences: Includes your consent to receive SMS messages or marketing communications.
Device and Usage Information: Includes IP address, browser type, and browsing activity on our website.
2. How We Use Your Information
We use your personal information to:
Process reservations and manage bookings.
Communicate with you regarding your stay, including sending confirmations, updates, and reminders.
Provide promotional offers, updates, or important information through SMS and email (with your consent).
Respond to inquiries and provide customer support.
Improve our website, services, and marketing efforts.
3. SMS Communication
By providing your phone number and opting into our SMS communications, you agree to receive:
Booking confirmations, updates, and reminders.
Promotional messages, offers, and other relevant information about Castilito del Caribe.
Message Frequency: Frequency of messages may vary depending on your interactions with us.
Message and Data Rates: Standard message and data rates may apply, depending on your mobile carrier plan.
Opt-Out Mechanism: You may opt out of SMS communications at any time by replying “STOP” to any text message. Once you opt out, you will no longer receive SMS messages from us.
Help or Information: Contact us directly by calling or texting 714-606-3520 or via email at rentals@castillitocaribe.com.
Data Protection for SMS Opt-In and Phone Numbers:
We do not share or sell phone numbers or any other data collected during the SMS opt-in process with third parties. Your information is used exclusively for the purposes outlined in this policy.
4. Data Sharing and Protection
We are committed to safeguarding your information.
Data Sharing: We do not sell, trade, or share your personal information, including phone numbers, with third parties unless it is required to complete your booking or comply with legal obligations.
Data Security: We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These may collect information about your browsing activity and preferences. You can manage your cookie settings through your browser.
6. Your Privacy Rights
You have the right to:
Access, update, or delete your personal information by contacting us.
Withdraw consent for SMS or email communications by following the opt-out instructions provided.
File a complaint with a data protection authority if you believe your privacy rights have been violated.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their policies independently.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy regularly.
9. Contact Us
For questions, concerns, or to exercise your privacy rights, please contact us at:
Phone: 714-606-3520
Email: rental@castillitocaribe.com
Website: castillitocaribe.com
